Terms and Conditions Supraslot for Malaysian Players

1Acceptance of Terms

By accessing or using the supraslot platform — whether via web browser, mobile app, or any other device — you acknowledge that you have read, understood, and agree to be bound by all terms and conditions set out in this document. This acceptance takes effect as soon as you complete the account registration process or by simply using any part of the supraslot platform.

If you do not agree with any part of these terms, you are required to stop using the supraslot platform immediately. Supraslot reserves the right to modify these terms and conditions at any time, and it is your responsibility to review this document periodically to ensure you are always aware of the latest version in effect.

2Account Eligibility

To register and use a supraslot account, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years old on the account registration date.
• Reside in Malaysia or be located in a territory where the use of platforms such as supraslot is not prohibited by local law.
• Have full legal capacity to enter into a binding agreement.
• Never previously banned or barred from using any online gaming platform due to fraud or serious misconduct.
• Not to register under another person's name or as a representative of any third party.

Supraslot enforces a strict identity verification (KYC) process. You are required to submit valid identification documents such as your national identity card (MyKad) or passport to verify your identity and age before deposit and withdrawal functions are activated on your account. All submitted documents will be processed securely and stored in accordance with supraslot's Privacy Policy.

3Account Responsibility

Every supraslot player is only permitted to hold one active account at any one time. Holding multiple accounts is strictly prohibited and will result in all associated accounts being suspended and all credit balances forfeited.

You are solely responsible for:

• Always keep your supraslot account password confidential and never share it with anyone.
• All activity that occurs under your account, including any financial transactions carried out.
• Notify supraslot immediately if you suspect your account has been accessed without authorisation.
• Ensure your account details — including email address, phone number and banking information — are always kept up to date and accurate.
• Use your supraslot account for personal use only and not for any commercial purpose or unlawful activity.

Supraslot will not be held liable for any losses incurred as a result of sharing your login credentials with another party or due to your own negligence in maintaining account security.

4Deposit & Withdrawal

Supraslot supports a variety of convenient and secure local payment methods for the benefit of players in Malaysia. All financial transactions are subject to the following terms:

• Minimum deposit: RM20 per transaction.
• Minimum withdrawal: RM50 per transaction.
• All deposits and withdrawals must use the same name and bank account as the information registered on your supraslot account.
• Withdrawals to third-party accounts are not permitted under any circumstances.
• Withdrawal processing takes between 1 and 3 hours depending on the method used and the time the request is submitted.
• Supraslot reserves the right to request additional documents for verification before approving any withdrawal request deemed unusual.

In cases where supraslot identifies suspicious financial activity or activity that conflicts with these terms, supraslot reserves the right to suspend withdrawal processing until the investigation is complete. supraslot's decision in such matters is final.

5Bonus & Promotions

All supraslot bonuses, promotions and special offers are subject to wagering requirements clearly stated in each respective offer. The general bonus terms for supraslot are as follows:

• Bonuses are valid for one account, one device, and one IP address only.
• Bonuses cannot be directly converted to cash unless the specified wagering requirements have been fully met.
• Supraslot reserves the right to void any bonus if there are signs of abuse, fraud or attempts to exploit the bonus system.
• The welcome bonus is available exclusively to new players who have not previously registered a supraslot account.
• Supraslot reserves the right to modify or discontinue any bonus campaign at any time without prior notice.

Players are encouraged to read the specific terms of each promotion before claiming any bonus. If there is any confusion regarding bonus terms, the supraslot support team is available via 24/7 live chat.

6Game Integrity

Supraslot is committed to providing a fair and transparent gaming environment for all players. All games offered on the supraslot platform use random number generator (RNG) technology that is independently audited by recognised international certification bodies.

The following actions are considered violations of gaming integrity and may result in immediate account termination:

• Using any automated software, bots, scripts or third-party tools to play or interact with the supraslot platform.
• Attempting to exploit software bugs or system vulnerabilities for unauthorised gain.
• Colluding with other players to manipulate game outcomes.
• Money laundering or using the supraslot platform for any illicit financial activity.
• Providing false or misleading information to the supraslot team during any investigation.

7Prohibitions & Restrictions

Use of the supraslot platform is prohibited for the following:

• Using the platform on behalf of another person without written consent from supraslot.
• Transferring, selling or assigning your account to any other party.
• Using funds obtained through illegal means to make deposits.
• Registering an account using another person's identity or false information.
• Distributing content that damages the reputation of supraslot or other players through this platform.
• Using your supraslot account for purposes other than personal entertainment.

Supraslot also reserves the right to refuse service to any individual without the need to provide a reason, particularly where there are concerns relating to security, legal compliance or platform integrity.

8Data Protection

Supraslot takes player privacy seriously. All personal information collected during registration and use of the platform is protected using 256-bit SSL encryption and stored on secure servers.

The use of your personal data by supraslot is subject to Privacy Policy us, which complies with the Personal Data Protection Act 2010 (PDPA). In brief:

• Your data is used solely for account management, transaction processing, and service improvement purposes.
• Supraslot will not sell or transfer your personal data to third parties for marketing purposes without your consent.
• You have the right to request access to your personal data held by supraslot.
• Data deletion requests may be submitted, subject to applicable legal record-keeping requirements.

9Liability Limits

Supraslot is not liable for any direct, indirect, consequential or special losses arising from use of the platform, including but not limited to:

• Service disruptions due to scheduled or unplanned system maintenance.
• Transaction delays caused by factors beyond supraslot's control, such as banking network issues or payment service provider disruptions.
• Losses arising from fair game outcomes based on audited RNG.
• Any device failure or internet connection issue on the player's end during an active gaming session.

Nevertheless, supraslot is committed to resolving any technical issues promptly and providing appropriate compensation in cases where service disruptions are proven to be caused by a supraslot system error.

10Account Termination

A supraslot account may be terminated under the following circumstances:

• At the player's request: You may request account closure at any time by contacting the supraslot support team. Any valid account balance will be returned upon completion of a full investigation.
• Terms violation: Supraslot reserves the right to terminate an account without prior notice in the event of a breach of these terms and conditions, including fraud, collusion or unlawful activity.
• Self-exclusion: Players who opt for self-exclusion through supraslot's responsible gaming programme will have their access terminated for the requested duration.
• Inactive account: Accounts showing no login activity for 12 consecutive months may be classified as inactive, and supraslot will contact you via your registered email before any action is taken.

11Responsible Gaming

Supraslot is fully committed to a responsible gaming culture. We believe digital entertainment should be enjoyable and never become a burden. To that end, supraslot provides a range of control tools accessible directly through your account settings:

• Deposit limit: Set daily, weekly, or monthly deposit limits according to your own budget.
• Session time limit: Limit the number of hours you spend playing each day.
• Temporary break: Pause your account for 24 hours, one week, or one month.
• Self-exclusion: Permanently block your account if you feel that gaming is negatively impacting your life.

If you or someone you know needs help with a gambling problem, supraslot encourages you to seek professional support. More information is available on the Responsible Gaming us.

12Contact Us

If you have any questions, concerns, or complaints regarding supraslot's terms and conditions, our team is ready to assist through the following channels:

• Live Chat: Available 24/7 directly on the supraslot platform with an average response time of under 3 minutes.
• Email: [email protected] — response within 24 hours.
• FAQ: Visit the FAQ us for answers to frequently asked questions.

Supraslot is committed to resolving every complaint fairly, transparently and within a reasonable timeframe. All communications relating to complaints will be recorded and processed in accordance with supraslot's standard internal complaint resolution procedures.

These terms and conditions are governed by the laws of Malaysia. Any dispute arising from or in connection with these terms shall be resolved through arbitration or appropriate legal proceedings in Malaysia.